Establish or Discontinue Service

Residential Service

If you are moving into Pelham, water & sewer services can be set up before closing on your new property. The Deed is required within three to five business days after closing. If you are renting, leasing, or leasing to purchase, please supply a copy of your dated/signed Lease Agreement at the time of application. Please submit a copy of your driver's license or government-issued photo ID and your application. We will need a copy of each person's identification if applying with a co-applicant.

Payment must be received in our office before service is established. A 24-hour business day notice is required to process your request. All documents and payments must be received in our office by 3:00 p.m. for service the next business day. Please call our office at 205.620.6420 with any questions; we'll gladly assist you.

Fill out the Utility Service Application online.

Commercial Service

All new commercial accounts must provide a copy of the written Approval of Inspection and Verification of Compliance from the Building Official. For assistance, please call the Building Official at 205.620.6411.

Commercial applicants must also have a valid City of Pelham Business License and Federal Identification Number. For assistance, please call our Finance Department at 205.620.6480.

Fill out the Utility Service Application online. 

Discontinue Service

Requests to discontinue service are accepted Monday-Thursday. The deadline for next-day service is 3:00 p.m. the previous day. Complete the Discontinue Service Request form at least one business day before your requested disconnect date. Pelham Water Works does not discontinue service before a holiday. If you do not receive confirmation of service discontinuation, contact our office at 205.620.6420 during normal business hours to follow up on your request.