Digital Communication

Our Communication Office's approach to using various communication channels is strategic and aims to effectively reach different segments of the community. Each platform serves a specific purpose. Read an overview of why and how we use each communication channel (PDF).

• Download the Pelham 311 app for iOS | Download the Pelham 311 app for Android
• Sign up for City of Pelham Notifications - E-Newsletter, traffic notifications, weather alerts, & more
• Follow the City of Pelham on Facebook
• Follow the City of Pelham on Instagram

Social Media Terms of Use

The City of Pelham's social media platforms serve as limited public forums designed to foster communication and engagement with our community. We encourage civil conversations across all our platforms, but inappropriate comments will be removed without warning by the administrators of these accounts. 

By posting on an official City of Pelham social media account, you acknowledge that your comments are publicly visible and may be subject to copying, distribution, or display by others. The City of Pelham does not endorse or verify the accuracy of user-generated content posted on its platforms. 

Comment Moderation Policy

The City of Pelham reserves the right to remove, hide, or not approve any comment that falls into the following categories: 

• Hateful, threatening, or discriminatory comments directed at any individual or group
• Graphic, obscene, or explicit content, including images, links, or language of a sexual nature
• Comments containing foul language or vulgar content
• Personal attacks, harassment, or defamatory statements
• Comments meant to incite violence toward elected leaders, city employees, or members of the community
• False or misleading information
• Comments that are off-topic from the intent of the original post
• Spam or commercial solicitations, including advertisements or promotions of products and services
• Solicitations for money, including political fundraising, personal fundraising (e.g., GoFundMe, Venmo), or donations for any cause
• Political campaigning or lobbying, to include support or opposition of political campaigns or candidates, political parties or groups, and political ideology
• Content that infringes on copyrights
• Comments that could compromise public safety or security
• Discussion of ongoing investigations, legal matters, or procurement-sensitive information

A comment will not be edited or modified to remove unacceptable content; instead, the entire comment will be deleted. Users who violate this policy may be temporarily or permanently banned from the City of Pelham's social media platforms without prior warning. 

We recognize that social media operates 24/7; however, moderation and responses should generally be expected during normal business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays).  For official requests, concerns, or service inquiries, we encourage residents to contact the appropriate City department directly or use the Pelham 311 app rather than posting them in the comments.