Under the general supervision of the Police Chief or his/her designee plans, coordinates, and manages the Pelham Police Department’s Communications and Records Units; coordinates and supervises the installation, servicing and maintenance of communications equipment; reviews and prepares records and documentation; and supervises assigned personnel.
In addition to the duties and responsibilities outlined above, a Communications and Records Manager is also responsible for operating, maintaining and troubleshooting the Police Department’s computer-aided dispatch (CAD) system as well as developing and updating all CAD training for new Communications and Records personnel.
The ideal candidate will bring strong leadership skills, a commitment to maintaining high standards of confidentiality, and a passion for fostering effective communication in a fast-paced, mission-critical environment. If you thrive in a role that combines administrative expertise with public service impact, we invite you to apply and make a difference in our community.
Representative List of Essential Duties and Responsibilities: The list is not intended to be all-inclusive nor exclusive but is intended to provide examples of typical duties performed.
- Oversees and coordinates the Department’s day-to-day public safety communications and records activities including dispatch, equipment maintenance, and records management.
- Administers, reviews, and revises communications and records policies and procedures. Ensures adherence to laws and department policy/guidelines.
- Recommend selection of assigned personnel and provide for their training and professional development.
- Supervises, trains, and evaluates the performance of assigned personnel; monitors and ensures staff compliance with departmental policies, procedures, and regulatory requirements.
- Prepares, updates, and maintains employee work schedules; monitors and ensures proper levels of staffing in Communications and Records Divisions.
- Assists in the budget preparation for those matters affecting the Communications and Records Divisions.
- Compiles and retrieves statistical information; prepares various types of statistical reports as required by the Police Chief, Police Deputy Chief, and Police Captain.
- Operates various types of communications equipment including telephones, radio consoles, and computer systems; monitors emergency radio frequencies.
- Monitors telephone and radio recording systems for proper functioning; identifies and reports equipment issues to vendor.
- Accesses and enters/updates information in various National, State, and local computer systems.
- Prepares and provides dispatch recordings as requested by the Police Chief or other police supervisors.
- Provides information and assistance to the public at the front counter; receives and receipts monies for Police Department fees and services.
- Performs all related duties of a Dispatcher Supervisor or Records Clerk as required.
- Reads, comprehends and teaches rules, regulations, policies and procedures of the police and fire departments as well as those of the City Civil Service Law, for purposes of ensuring appropriate employee job performance and conduct.
- Directs the operations of the police department Communications and Records Divisions in an efficient and effective manner.
- Teaches the fundamentals of emergency services dispatching to entry-level dispatch personnel.
- Supervises the instruction of entry-level dispatch personnel by personnel in the Dispatch Supervisor classification.
- Supervision of staffing and scheduling by personnel in the Dispatcher, Dispatch Supervisor, and Records Clerk classifications.
- Prepares clear, concise performance evaluations and disciplinary action of personnel assigned to the Communications and Records Divisions.
- Establishes and maintains effective work relationships with others.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Available to work any shift on any day of the week and be available for emergency call-ups.
Education/Experience:
Must possess a high school diploma or GED certificate and eight (8) years of experience with a minimum of three (3) years in a supervisory capacity of Dispatch Supervisor; or an equivalent combination of education and experience is required.
Completion of some college or university course work in Criminal Justice, Law Enforcement, Police Science, Criminology, Public Administration, Business Administration, or a related field is preferred.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software and Database software.
Certificates, Licenses and Special Requirements:
In order to maintain and continue employment as a Records and Communications Manager for the City of Pelham Police Department, an employee must retain the legal right and authority to access information from and through the Alabama Criminal Justice Information Center (ACJIC) and the National Crime Information Center (NCIC) computer systems. Conviction of any felony, or any other crime that results in the loss of an employee’s right to access said computer systems, or a sustained allegation of breach of the rules governing operation and access to said computer systems which results in a decision by either ACJIC or NCIC to terminate an employee’s right and/or authority to access, operate, or receive information through said computer systems will immediately disqualify said employee from continued employment for the City of Pelham.
Supervisory Responsibilities:
Directly supervises employees in the Police Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, assisting with hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Compensation:
The compensation range for this position is $63,915.00 - $87,110.00
The City of Pelham also offers an excellent benefits package and participates in the Retirement Systems of Alabama.
How to Apply:
Apply online here.
The final date to apply is February 5, 2025, at 6:00 p.m.
The City of Pelham does not discriminate on the basis of race, sex (including pregnancy), color, age, national origin, disability, or any other protected status. We base our hiring decisions on a variety of factors, including skills and ability to perform the job, prior employment experience, employment references as to character and willingness to work, willingness to accept the offered salary and personal interviews. The City of Pelham is an equal opportunity employer.